Terms & Conditions

Background

This agreement applies as between you, the User of this Website and NLS Security Ltd Incorporating Lock Shop Direct, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately. 

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you. 

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings: 

• Account - means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website.
• Carrier - means any third party responsible for transporting purchased Goods from our Premises to customers.
• Content - means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website.
• Goods - means any products that NLS Security Ltd Incorporating Lock Shop Direct advertises and / or makes available for sale through this Website.
• NLS Security Ltd Incorporating Lock Shop Direct - means NLS Security Ltd Incorporating Lock Shop Direct Fort House, 173 West Road, Newcastle Upon Tyne, NE15 6PQ.
• Service - means collectively any online facilities, tools, services or information that NLS Security Ltd Incorporating Lock Shop Direct makes available through the Website either now or in the future.
• Payment Information - means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes.
• Purchase Information - means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form.
• Premises - Means our place(s) of business located at Fort House, 173 West Road, Newcastle Upon Tyne, NE15 6PQ.
• System - means any online communications infrastructure that NLS Security Ltd Incorporating Lock Shop Direct makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links.
• User/Users - means any third party that accesses the Website and is not employed by NLS Security Ltd Incorporating Lock Shop Direct and acting in the course of their employment; and
• Website - means the website that you are currently using www.lockshopdirect.co.uk and any sub-domains of this site (e.g. subdomain.www.lockshopdirect.co.uk/padlocks ) unless expressly excluded by their own terms and conditions.
  

 

2. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult. 

 

3. Business Customers

These Terms and Conditions also apply to customers buying Goods in the course of business.

 

4. International Customers 

If Goods are being ordered from outside NLS Security Ltd Incorporating Lock Shop Direct’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. NLS Security Ltd Incorporating Lock Shop Direct is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and NLS Security Ltd Incorporating Lock Shop Direct cannot guarantee that the packaging of your Goods will be free of signs of tampering. 

 

5. Intellectual Property

5.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of NLS Security Ltd Incorporating Lock Shop Direct, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by NLS Security Ltd Incorporating Lock Shop Direct.

 

6. Third Party Intellectual Property

6.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

6.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

 

7. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

 

8. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of NLS Security Ltd Incorporating Lock Shop Direct or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

 

9. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.lockshopdirect.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of NLS Security Ltd Incorporating Lock Shop Direct. To find out more please contact us by email at info@lockshopdirect.co.uk. 

 

10. Use of Communications Facilities

10.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:

10.1.1 You must not use obscene or vulgar language;

10.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

10.1.3 You must not submit Content that is intended to promote or incite violence;

10.1.4 It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;

10.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

10.1.6 You must not impersonate other people, particularly employees and representatives of NLS Security Ltd Incorporating Lock Shop Direct or our affiliates; and

10.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”. 10.2 You acknowledge that NLS Security Ltd Incorporating Lock Shop Direct reserves the right to monitor any and all communications made to us or using our System.

10.2 You acknowledge that NLS Security Ltd Incorporating Lock Shop Direct may retain copies of any and all communications made to us or using our System.

10.3 You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

 

11. Accounts

11.1 In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:

11.1.1 all information you submit is accurate and truthful;

11.1.2 you have permission to submit Payment Information where permission may be required; and 11.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.

11.2 It is recommended that you do not share your Account details, particularly your username and password. NLS Security Ltd Incorporating Lock Shop Direct accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

11.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact NLS Security Ltd Incorporating Lock Shop Direct immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, NLS Security Ltd Incorporating Lock Shop Direct accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.

11.4 When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.

 

12. Termination and Cancellation

12.1 Either NLS Security Ltd Incorporating Lock Shop Direct or you may terminate your Account. If NLS Security Ltd Incorporating Lock Shop Direct terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

12.2 If NLS Security Ltd Incorporating Lock Shop Direct terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

12.3 NLS Security Ltd Incorporating Lock Shop Direct reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

12.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

12.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

 

13. Goods, Pricing and Availability

13.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from NLS Security Ltd Incorporating Lock Shop Direct correspond to the actual Goods, NLS Security Ltd Incorporating Lock Shop Direct is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods. 13.2 Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.

13.2 NLS Security Ltd Incorporating Lock Shop Direct does not represent or warrant that such Goods will be available. Stock indications are provided on the Website. However these may not take into account sales that have taken place during your visit to the web site. 

13.3 All pricing information on the Website is correct at the time of going online. NLS Security Ltd Incorporating Lock Shop Direct reserves the right to change prices and alter or remove any special offers from time to time and as necessary. 

13.4 In the event that prices are changed during the period between an order being placed for Goods and NLS Security Ltd Incorporating Lock Shop Direct processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

13.5 All prices on the Website can include VAT if you push the include VAT button located next to the basket. NLS Security Ltd Incorporating Lock Shop Direct’s VAT number is 297758875.

 

14. Delivery

14.1 NLS Security Ltd Incorporating Lock Shop Direct will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you. 

Please note if your order has been customised (features extra keys or has been master keyed or keyed alike) please be aware there may be delays to your order. If the order is urgent please contact us before purchase.

14.2 If NLS Security Ltd Incorporating Lock Shop Direct receives no communication from you, within 5 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

14.3 NLS Security Ltd Incorporating Lock Shop Direct guarantee to process all online orders the same day if received before 5pm (if ordering by telephone the cut off is 4pm) and aim to have all orders delivered on a next working day delivery service.

Please note some products are not applicable for next day service. If there is a next day service available it will be listed with the delivery options available. 

14.4 For Key Cutting where Lock Shop Direct require the original key or high security key cards the new cut key will be issued for next day delivery upon receipt of requested key or card from the customer.

14.5 We offer a Saturday (between 09:00 and 14:00) delivery service to UK mainland priced at £8.50 (+vat).

14.5.1 This service is not guaranteed however we aim to process all orders for Saturday if received before 5pm on Friday of that week. (If ordering by telephone the cut off is 4pm).

14.5.2 In the rare circumstance we don't get the order out for Saturday delivery, then delivery will be rescheduled for the next working day and the cost difference will be refunded.

14.5.3 If delivery is made but the customer is not in to sign for the delivery then we will reschedule for the next working day but the delivery cost will not be refunded.

14.6 For products within Key cutting that are eligible for next day delivery, this will be stated on the product details page. Those eligible NLS Security Ltd Incorporating Lock Shop Direct guarantee to process the same day if received before 12pm and recommend the customer uses our tracked next working day delivery service for additional security.

14.7 For the use of our online key cutting service we advise the customer to have the keys delivered to a different address to where the locks are located, for example friends, family or a workplace. NLS Security incorporating Lock Shop Direct cannot be held responsible should the keys go missing in transit.

*Please note on any orders received after 4pm which require extra keys or keying alike cannot be guaranteed for next working day delivery.

**Products from Mul-T-Lock, Kasp, selected Abus security cameras & bike locks and our safes are exempt from our next working day delivery service.
***If your order is placed on a Bank Holiday we will process your order the next working day for dispatch the next working day after that.
****Please note this service is for UK mainland only and is not guaranteed.

 

15. Returns Policy

NLS Security Ltd Incorporating Lock Shop Direct aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions. 

15.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 14 days to arrange collection and return. NLS Security Ltd Incorporating Lock Shop Direct in this instance will be responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods. Please note this payment can take up to 28 days.

15.2 If any Goods you have purchased have faults when they are delivered to you, you should contact NLS Security Ltd Incorporating Lock Shop Direct within 5 days to obtain a returns number. This can only be done via email. Once your returns email has been received you will be issued with a returns address. NLS Security Ltd Incorporating Lock Shop Direct in this instance will be responsible for paying shipment costs. Goods must be returned in their original packaging and all documentation must be enclosed. Upon receipt of the returned Goods and the items have been thoroughly checked the total amount of the goods will be refunded to you.

Please note some products are not subject to our normal above returns procedure and will only be repaired by the manufacturer and not replaced.

15.3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

15.4 If  you have ordered the wrong item or the item is not suitable, you will need to:-
Contact NLS Security Ltd Incorporating Lock Shop Direct within 14 days to obtain a returns number. This can only be done via email.

15.5 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. 
In any event, you should report such damage to NLS Security Ltd Incorporating Lock Shop Direct within 7 days and obtain a Returns number. Send through a picture of the damaged goods through to returns@lockshopdirect.co.uk. NLS Security Ltd Incorporating Lock Shop Direct will arrange collection and return. Upon receipt of the faulty returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

15.6 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 working days after the Goods have been delivered. If you change your mind about the goods within this period Contact NLS Security Ltd Incorporating Lock Shop Direct within 14 days to obtain a returns number. Goods must be returned fully functional, in their original, undamaged packaging and all documentation must be enclosed to the address provided.

Once goods have been received and checked you will receive back the total value of the product(s). As per the Consumer Contracts Regulations NLS Security Incorporating Lock Shop Direct will refund the basic cost of delivery on all orders where a paid delivery method has been used. For example if you opt for an enhanced delivery method costing more than the basic cost, NLS Security Incorporating Lock Shop Direct will only refund the basic cost. 

We do not offer refunds on any made to order items such as extra keys or products that have locksmith work such as keying alike.

Please note some products are not subject to our normal above returns procedure. These will be fitted with a tamper security seal which if broken renders the item as used and therefore unable to be returned.

We recommend that all goods supplied are fitted by an approved MLA approved Locksmith. NLS Security Ltd Incorporating Lock Shop Direct can not be held liable for goods that are fitted outside of this scope.

15.7 If you wish to return Goods to NLS Security Ltd Incorporating Lock Shop Direct for any of the above reasons, please contact us using the details on http://www.lockshopdirect.co.uk/returns to make the appropriate arrangements.

15.8 NLS Security Ltd Incorporating Lock Shop Direct reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

15.8.1 Any use or enjoyment that you may have already had out of the Goods;

15.8.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;

15.8.3 The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;

15.8.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase. Such discretion to be exercised only within the confines of the law.

15.9 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

15.10 If any order is placed within the categories 'Cylinder Keys', 'Mortice Keys' and 'Filing Cabinet, Locker & Desk Keys' before NLS Security Ltd Incorporating Lock Shop Direct confirm which category the customer needs to select then this order will not be processed and a delivery cost may still be incurred.

15.11 If your order is a Special order (Made to Order)and then cancelled charges will apply. These charges will vary depending on the manufacture but will be advised and deducted off any refund due.  

15.12 All returns must be received by us within 14 days from the date you are issued your returns paperwork, any returns received after this date are not guaranteed and will be subject to case-by-case review where we may ask for you to provide a proof of the date you sent the item back. 

        15.12.1 Returns received after this date will need to be returned to you at your own cost, or we can dispose of the items for you.  You will have 30 days to respond to us on how you wish to proceed if no response is received after this period, we will assume you no longer want the items and dispose of them. 

 

16. Privacy

16.1 Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.

16.2 If you wish to opt-out of our placing cookies onto your computer or device, please do not click and agree to our cookie policy. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu.

 

17. Disclaimers

17.1 NLS Security Ltd Incorporating Lock Shop Direct makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance. 17.4 Whilst NLS Security Ltd Incorporating Lock Shop Direct uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

 

18. Changes to the Service and these Terms and Conditions

NLS Security Ltd Incorporating Lock Shop Direct reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If NLS Security Ltd Incorporating Lock Shop Direct is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

 

19. Availability of the Website

19.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

19.2 NLS Security Ltd Incorporating Lock Shop Direct accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

 

20. Limitation of Liability

20.1 To the maximum extent permitted by law, NLS Security Ltd Incorporating Lock Shop Direct accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

20.2 Nothing in these Terms and Conditions excludes or restricts NLS Security Ltd Incorporating Lock Shop Direct’s liability for death or personal injury resulting from any negligence or fraud on the part of NLS Security Ltd Incorporating Lock Shop Direct.

20.3 Nothing in these Terms and Conditions excludes or restricts NLS Security Ltd Incorporating Lock Shop Direct’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website. 20.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

 

21. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

 

22. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

 

23. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and NLS Security Ltd Incorporating Lock Shop Direct.

 

24. Communications

24.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to info@lockshopdirect.co.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

24.2 NLS Security Ltd Incorporating Lock Shop Direct may from time to time send you information about our products and/or services. If you do not wish to receive such information, please notify us via our email address info@lockshopdirect.co.uk.

 

25. Law and Jurisdiction

These Terms and Conditions and the relationship between you and NLS Security Ltd Incorporating Lock Shop Direct shall be governed by and construed in accordance with the Law of England and Wales and NLS Security Ltd Incorporating Lock Shop Direct and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.